Privacy Policy cuci50 — Our Commitment to Protecting Every Malaysia Player's Personal Data

Cuci50 ("we", "Platform") is an online casino and gaming platform operator running under the domain cuci50.vu. We are fully committed to protecting the privacy and personal data of all users on our platform, especially players from Malaysia.

This Privacy Policy describes our practices regarding the collection, use, disclosure, storage, and protection of your personal information. It applies to all users who access or use the cuci50.vu website, the cuci50 mobile app, and all related services operated by cuci50.

We encourage you to read this document carefully and to contact us if any section is unclear or requires further clarification. A clear understanding of how we handle your data is your right as a cuci50 user.

Cuci50 collects personal data from users across various categories. We practise the principle of minimum data collection — meaning we only collect data that is genuinely necessary for the stated purposes.

Cuci50 does not collect sensitive data categories such as medical information, religious beliefs, political views, or biometric data unless explicitly required by law or with your clear consent.

Your personal data is collected through several key channels:

• Account registration: When you register a new account at cuci50, you provide us directly with basic information such as your name, email, and phone number.
• KYC Process: To comply with identity verification requirements, you will be asked to upload a copy of your identification document and proof of address during the Know Your Customer (KYC) process.
• Financial transactions: When you make a deposit or request a withdrawal, your bank account or e-wallet details are recorded by our system to process the transaction.
• Platform usage: Game data, session duration, game preferences, and platform activity are collected automatically while you use cuci50.
• Cookies and tracking technology: Your web browser and mobile app automatically send certain information to our servers when you access the cuci50 platform.
• Support communications: When you contact the cuci50 support team, the contents of that conversation may be recorded for quality and training purposes.

Cuci50 uses the personal data collected for the following legitimate and necessary purposes:

• Account management: Creating, managing, verifying and protecting your player account on the cuci50 platform.
• Transaction processing: Processing deposits, withdrawals and all financial transactions related to your account securely and accurately.
• Legal compliance: Fulfilling our obligations under anti-money laundering, data protection and other applicable laws.
• Fraud prevention: Detecting, investigating and preventing fraudulent activity, abuse and security threats that could affect the platform or other users.
• Customer service: Providing effective technical and customer support whenever you need assistance.
• Platform improvements: Analysing usage patterns to understand how players use cuci50 and make continuous improvements to the user experience.
• Platform communications: Sending important notices related to your account, security updates, changes to terms and other critical information relevant to your use of cuci50.
• Marketing (with consent): Delivering promotional information and special offers — only to players who have given consent to receive marketing communications.

Cuci50 does not use your personal data for any purposes beyond those stated above without first obtaining your explicit consent.

Cuci50 does not sell, rent, or exchange your personal data to third parties for marketing purposes. However, in the course of platform operations, your data may be shared on a limited basis with the following parties:

• Payment service providers: Licensed payment gateways that process your deposit and withdrawal transactions. These providers only receive the data necessary to process the relevant transaction.
• Game providers: Gaming software companies that provide games on the cuci50 platform may receive game session data required to operate the games correctly.
• Technical service providers: Companies providing technical infrastructure services such as server hosting, security analytics, and system monitoring tools — all bound by strict confidentiality agreements.
• Legal authorities: cuci50 may be required to disclose certain data to law enforcement agencies, courts, or regulatory bodies when mandated by law or a valid court order.
• Identity Verification Service: Third-party KYC service providers that assist us in verifying player identities as part of the regulatory compliance process.

All third parties that receive cuci50 user data are bound by strict data protection agreements and may only use that data for specific, limited purposes that have been agreed upon. cuci50 conducts regular monitoring of third-party compliance with these data protection agreements.

Cuci50 continuously invests in the latest security technologies and procedures to protect players' personal data from unauthorised access, alteration, disclosure, or destruction. Key security measures we implement include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and cuci50 servers is encrypted using industry-standard security protocols. This ensures your data cannot be intercepted or read by unauthorised parties.
• Encryption of stored data: Sensitive data stored in the cuci50 database — including identity information and financial details — is encrypted using strong encryption algorithms.
• Two-Factor Authentication (2FA): Players are encouraged and can activate 2FA for an additional layer of security on their account. 2FA is also required for sensitive account actions such as password changes and large withdrawals.
• Continuous security monitoring: The cuci50 system is actively monitored 24 hours a day by our security team to detect and respond to any threats or suspicious activity in real time.
• Internal access controls: Access to user data within cuci50 is restricted to staff who require it to perform their job duties. All access is logged and audited on a regular basis.
• Regular security audits: cuci50 conducts regular security assessments and penetration testing by independent security experts to identify and address any system vulnerabilities.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. You also play an important role in protecting your account by maintaining a strong password and not sharing your login credentials with anyone.

Cuci50 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, cuci50 may retain certain data for the period required by law or for legitimate dispute resolution purposes.

• Active account data: Retained for the duration of the active account and updated as needed.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and tax legal requirements.
• KYC verification data: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
• Support communication logs: Retained for 2 years for service quality and dispute resolution purposes.
• Game data: Retained for 2 years for analytics and game result dispute resolution purposes.

Once the retention period expires, data will be securely deleted or anonymised in accordance with cuci50's data deletion procedures.

Cuci50 uses cookies and similar tracking technologies to enhance the user experience, ensure security, and understand how our platform is used. Cookies are small text files stored on your device when you visit a website.

Types of cookies used by cuci50:

• Essential cookies (required): Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled without affecting core platform functionality.
• Performance cookies: Collecting information on how players use cuci50 — such as the most frequently visited pages and time spent — to help us improve the platform.
• Functional cookies: Allows cuci50 to remember your preferences such as language, region and display settings to deliver a more personalised experience.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the cuci50 platform. Please refer to your browser's documentation for instructions on how to manage cookies.

As a cuci50 user, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:

In the course of its operations, cuci50 may transfer your personal data to servers or systems located outside Malaysia. This includes transfers to data centres that support our platform's technical infrastructure and to international gaming service providers we work with.

Whenever your data is transferred overseas, cuci50 ensures a level of protection equivalent to or higher than that required in Malaysia through the following measures:

• Legally binding data protection agreements with all international data recipients
• Transfers only to countries or entities with adequate data protection standards
• Periodic verification of data recipients' compliance with the stipulated data protection requirements

If you have any questions, concerns, or requests regarding this Privacy Policy or how cuci50 handles your personal data, we encourage you to contact us through the following channels:

• Live chat within account: Log in to your cuci50 account and use the live chat feature for enquiries that need an immediate response — our team operates 24/7.
• Support email: Send your privacy enquiries to [email protected]. We aim to respond to all emails within 2 business days.

For privacy rights requests such as data access, correction, or deletion, please clearly state the type of request and include sufficient information to verify your identity. This is a necessary security measure to ensure that only the legitimate account owner can access or modify personal data.

Cuci50 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or the expansion of platform services. Any material changes to this policy will be communicated to registered players at least 14 days before the changes take effect, via in-account notices or email to the registered address.

The "Last Updated" date shown at the top of this document reflects the date of the latest version of this policy. Continued use of the cuci50 platform after the effective date of any amendment constitutes your acceptance of the updated policy.

We recommend checking this page regularly to stay informed about how we protect your privacy. Archives of older versions of the cuci50 Privacy Policy are available upon request from our support team.