Terms and Conditions cuci50 — The Complete Platform Rules Guide for Players

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player" or "User") and cuci50 ("Platform", "we", or "Company"). This document governs all aspects of your use of the cuci50 platform, including the official website at cuci50.vu, the cuci50 mobile app, and all related services provided by us.

By accessing, registering, logging in, or using any part of the cuci50 platform in any way, you expressly agree to be bound by these Terms and Conditions, together with the Privacy Policy and Responsible Gaming Policy us, all of which are considered part of this agreement.

In the event of any conflict between a translated version of these terms in another language and the Bahasa Melayu version, the Bahasa Melayu version shall prevail and supersede all other versions.

To register and use the cuci50 platform, you must meet all of the following eligibility criteria:

• Minimum age requirement: You must be at least 18 years of age at the time of registration. cuci50 has a zero-tolerance policy towards underage players and will terminate any account found to belong to an individual under 18, along with all associated balances and wins.
• One account per individual: Each individual is permitted to hold only one (1) active cuci50 account. Owning multiple accounts is strictly prohibited and constitutes a serious breach of these terms.
• Accurate information: All information provided during registration and throughout your use of the platform must be truthful, accurate, current, and complete.
• Legal capacity: You must have full legal capacity to enter into this binding agreement and must not be prohibited by any local laws from using online gambling services.
• Non-citizens or non-permanent residents: Certain jurisdictions impose restrictions on online gambling. You are solely responsible for ensuring that your use of cuci50 complies with the laws applicable in your location.

Cuci50 reserves the right at any time to request that players submit proof of identity, age, or residence to verify compliance with these eligibility requirements. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

The registration process at cuci50 requires you to complete a registration form with valid personal information. During registration, you must provide your full name, an active email address, a Malaysian mobile number, and any other information required by the system.

Know Your Customer (KYC) Process is a mandatory procedure that must be completed before your first withdrawal can be processed. Documents typically required include:

• A copy of your identity card (MyKad) or valid passport — both front and back
• Proof of current address dated within the last 3 months — such as a utility bill, bank statement, or official government document
• Additional documents may be requested depending on the transaction value or account risk assessment

All KYC documents are processed securely and confidentially in accordance with Privacy Policy cuci50. Your documents will not be shared with any third party without your consent, except where required by law. The KYC verification process is typically completed within 24 business hours after all required documents have been received.

You are responsible for keeping your account login credentials — including your username and password — secure and confidential at all times. cuci50 will not be held liable for any losses arising from the disclosure of your login credentials to any third party.

Cuci50 supports a wide range of payment methods optimised for Malaysian users, including FPX, DuitNow QR, multiple e-wallets (Touch 'n Go eWallet, GrabPay, Boost), and direct bank transfers. All deposits are processed in real time or within no more than 15 minutes, depending on the selected payment method.

Important deposit terms:

• The minimum deposit is RM20 unless otherwise stated for specific promotions.
• All deposited funds must originate from an account or payment method registered under the same player's name. cuci50 does not accept third-party deposits.
• Cuci50 does not charge any fees on deposits made by players. However, payment service providers may impose their own charges, which are beyond our control.
• Any failed deposit attempts resulting from incorrect information provided by the player are entirely the player's responsibility.
• Cuci50 reserves the right to reject any deposit that raises suspicion of money laundering or fraudulent activity.

All financial transactions at cuci50 are protected with 256-bit SSL encryption technology. Your payment information is processed securely through licensed payment gateways and is not stored directly within cuci50's systems.

Players are entitled to request a withdrawal of real money (excluding bonus funds) at any time, subject to compliance with these terms and completion of the KYC process. cuci50 processes withdrawal requests within 15 minutes to 2 hours for standard withdrawals, and within 24 hours for larger amounts requiring additional review.

Withdrawal terms and policy:

• The minimum withdrawal amount is RM50 per transaction unless stated otherwise.
• Withdrawals may only be made to a bank account, e-wallet, or payment method registered under the same player's name. Withdrawals to third-party accounts are strictly prohibited.
• Cuci50 does not charge any processing fees on standard withdrawals. However, recipient bank charges may apply and are beyond our control.
• Withdrawals involving winnings derived from bonuses require the applicable bonus wagering requirements to be fully completed first.
• Cuci50 reserves the right to request additional documents before processing any withdrawal for identity verification and fraud prevention purposes.
• If any discrepancy in information or suspicious activity is detected on an account, cuci50 reserves the right to suspend withdrawal processing pending completion of an investigation.

Cuci50 offers a variety of bonuses and promotions to players from time to time. Each bonus is subject to specific terms and conditions stated on the relevant promotions page. These terms form part of this Agreement and must be read together with this document.

General principles applicable to all cuci50 bonuses:

• Wagering requirement (rollover): All bonuses are subject to minimum wagering requirements before any associated winnings may be withdrawn. Wagering requirements vary by bonus type and are clearly stated in each promotion's terms.
• Validity period: Each bonus has a limited validity period. Unused bonuses or uncompleted wagering requirements within the stipulated period will be automatically forfeited.
• One active bonus: Only one bonus may be active at a time. Players must complete or cancel their current bonus before claiming a new one.
• Game contribution: Not all games contribute equally to bonus wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower rate.
• Betting limits while using a bonus: A maximum bet limit applies per round while a bonus wagering requirement is active. Exceeding this limit may result in bonus cancellation.
• Prohibition on misuse: Any attempt to abuse the bonus system — including opening multiple accounts solely to claim bonuses repeatedly — will be treated as fraud and will result in account closure and forfeiture of all balances.

Cuci50 reserves the right to modify, suspend, or terminate any promotion at any time, with or without notice. For full details on current promotions, visit the Promotions us.

All games available at cuci50 have their own rules displayed within the respective game interface. Players are responsible for understanding the rules of each game before playing. Winnings are calculated based on results recorded by cuci50's servers and the game provider — not based on what is displayed on the player's screen if a discrepancy arises due to a technical issue.

In the event of a technical failure during a game session that prevents a valid outcome from being determined, cuci50 reserves the right to void the round and refund the wagered amount to the player. Outcomes in Live Casino games are final once announced by the dealer and cannot be reviewed unless there is clear evidence of a procedural error.

Cuci50 uses gaming software from internationally licensed providers. All RNG (Random Number Generator) algorithms in use have been audited and certified by independent bodies to ensure fairness and true randomness in every game outcome.

The following are strictly prohibited on the cuci50 platform and may result in immediate account suspension or closure, along with forfeiture of all balances:

• Owning or operating more than one cuci50 account simultaneously
• Using another person's identity to register or carry out transactions
• Using automation software, bots, scripts, or any technological tools that automate or manipulate gameplay
• Exploiting software bugs or system vulnerabilities to gain an unfair advantage — any bugs must be reported to cuci50 immediately
• Colluding with other players to gain an unfair advantage in games, including but not limited to table games and poker
• Using funds from illegal activities for deposits — cuci50 complies with strict anti-money laundering laws
• Abusing the bonus system, including registering multiple accounts to claim bonuses repeatedly
• Making false allegations or claims against cuci50 or its staff
• Using abusive, threatening, or discriminatory language towards cuci50 staff or other players

Cuci50 employs a sophisticated activity monitoring system to detect suspicious behaviour. Any player suspected of engaging in prohibited activities will be investigated, and cuci50 reserves the right to take appropriate action, including reporting to the relevant authorities.

Cuci50 reserves the right to suspend or close any account at any time, with or without prior notice, if:

• A player violates any terms in this document
• There is evidence or reasonable suspicion of fraud, money laundering, or other illegal activity
• Account has a zero balance and has been inactive for more than 12 consecutive months
• A player submits a request to close their own account
• A player has opted into the self-exclusion option available under the Responsible Gaming programme

Players may also close their account at any time by contacting the cuci50 support team. Prior to account closure, any eligible funds will be returned to the original source account after any applicable deductions related to active bonuses with outstanding wagering requirements.

In cases where an account is closed due to a terms violation, cuci50 reserves the right to withhold all or part of the account balance depending on the severity of the breach.

To the extent permitted by applicable law, cuci50 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from or in connection with the use of our platform, including but not limited to:

• Financial losses resulting from technical disruptions beyond cuci50's control
• Data loss due to third-party hardware or software failure
• Financial losses due to unauthorised access to your account caused by your own negligence in protecting your login credentials
• Any losses arising from delays or failures in fulfilling our obligations due to extraordinary circumstances beyond our control (force majeure)

Cuci50 provides the platform on an "as-is" basis and makes no express or implied warranties regarding the availability, accuracy, or fitness of the platform for any particular purpose. The platform may experience occasional disruptions due to maintenance works, which will be communicated in advance where possible.

The collection, use, and protection of players' personal data at cuci50 are governed entirely by Privacy Policy us, which forms part of this agreement. We encourage you to read our Privacy Policy carefully to understand how we collect, use, and protect your information.

In summary, cuci50 is committed to:

• Collecting only the data necessary for platform operations and legal compliance
• Never sell or rent your personal data to any third party for marketing purposes
• Protecting your data with appropriate technical security measures including SSL encryption
• Granting you the right to access, correct, or request deletion of your data in accordance with established procedures

Cuci50 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will be announced via a prominent notice on the cuci50 website or by email to registered players at least 7 days before the changes take effect, unless the changes are required immediately for legal or security reasons.

Your continued use of the cuci50 platform after any amendments take effect constitutes your acceptance of the revised terms. It is your responsibility to review this Terms & Conditions page from time to time to ensure you remain aware of the current applicable terms.

These Terms and Conditions are governed by applicable law. Should any provision of this document be found invalid or unenforceable by a court of competent jurisdiction, that provision shall be interpreted to the maximum extent enforceable and the remaining provisions shall continue in full force and effect.

For any questions regarding these Terms and Conditions, please contact the cuci50 support team through the channels available in your account. We are committed to providing clear and accurate explanations of any part of this agreement.